FAQ

Q&A with the Kernel.

Q: Should the popcorn be hot when I sprinkle on the seasoning?
A:
It doesn’t have to be hot, but the steam from the popcorn can help the seasoning stick.


Q: Can I use Kernel Season’s on other foods?
A:
Sure, that’s a great idea. We have heard of people sprinkling our Kettle Corn seasoning on their cereal and our Nacho Cheddar seasoning on French fries and tater tots. You are only limited by your imagination.


Q: Can I mix flavors?
A:
Absolutely, that’s a big part of Kernel Season’s fun. There are over 1.3 trillion possible combinations. (We haven’t tried them all. We’re just good at math.)


Q: Are Kernel Season’s Products Gluten Free?
A:
You bet. In fact, ALL of Kernel Season’s products are certified gluten free by the Gluten Free Certification Organization.


Q: Is Kernel Season’s certified Kosher?
A:
Yes, ALL of Kernel Season’s products are certified Kosher by the Chicago Rabbinical Council (CRC).


Q: Does Kernel Season’s take flavor suggestions?
A:
Unfortunately, we can’t. While we are always grateful to hear from loyal customers about their experiences with our products, as a rule, we do not accept unsolicited ideas regarding our products or our business from customers. Our policy is in no way meant to be a rejection of the ideas of our customers or others who have so wisely chosen to enjoy Kernel Season’s. Rather, we have this policy in place to avoid potential misunderstandings. So, we humbly ask that you refrain from submitting any unsolicited ideas or other works to Kernel Season’s or its employees. We are happy to have you as part of the Kernel Season’s family and appreciate your understanding. For updates on new flavors and product offerings, please refer to our website, Facebook and Twitter feeds.


Q: Does Kernel Season’s provide free samples?
A:
Sorry, due to the high volume of requests we are unable to provide free samples. However, any orders placed with us are 100% guaranteed. If for any reason you are unhappy with a particular flavor we will refund your money or send you a new flavor to try. Also, thousands of movie theatres across the country offer Kernel Season’s as a free shake-on popcorn topping.


Q: Does Kernel Season’s offer donations?
A:
As a matter of fact we do. At Kernel Season’s we believe in doing the right thing and inspiring family fun. If you believe your mission aligns with ours, we are happy to consider any donation requests from your non-profit 501(c)(3) organization. Please email [email protected] to receive our full policy and an application.


Q: How long does it take to receive my order?
A:
We know you can’t wait. We ship from Chicago via UPS basic to anywhere in the continental United States. Our goal is to process and ship the order within 1-3 business days. Shipping can take 4-7 business days based on your distance from Chicago. Your order should arrive within 7-10 business days.


Q: Does Kernel Season’s ship to APO/FPO addresses?
A:
Roger, that. In fact, we are happy to serve the folks who so bravely serve our country and usually include a little something extra along with all orders sent to an APO/FPO address.


Q: Does Kernel Season’s sell products outside the USA?
A:
Sorry, we don’t sell internationally through our website, but we partnered with a company called American Trading International (or ATI) to distribute our seasoning in the following areas:

  • Guatemala
  • Russia
  • Netherlands
  • Thailand
  • Chile
  • Venezuela
  • Ecuador
  • Sweden
  • Israel
  • Philippines
  • The United Kingdom
  • Germany
  • Mexico
  • Hong Kong
  • Philippines
  • New Zealand

For specific merchant information please contact ATI directly via email at [email protected] or by phone at (310) 445-2000.